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How do I know that your supplements are safe and high quality?
We carefully select supplements from trusted practitioner-grade brands that follow strict manufacturing standards, including GMP (Good Manufacturing Practices and third-party testing for purity and potency.
How would I benefit from shopping at Arcana versus other retailers?
When you shop with us, you receive personalized service, expert product recommendations, and access to a carefully curated selection of high-quality supplements. Unlike platforms like Amazon, where products may be stored improperly or come from unverified resellers, we ensure that everything we carry is stored and handled according to strict quality standards—so you know exactly what you're getting. We offer fast and reliable shipping—with next-day delivery available in San Diego and fast delivery nationwide. We also maintain a large in-stock inventory and can quickly special order products we don’t currently carry, making it easy and convenient to get what you need, when you need it.
Are your supplements FDA-approved?
Dietary supplements are regulated by the FDA as a category of food, not drugs, so they are not "approved" by the FDA. However, the facilities where supplements are manufactured must comply with FDA regulations for safety and quality.
Why is there a prop 65 warning on my supplement?
Prop 65 warnings are required by California law for products that may contain trace amounts of certain naturally occurring substances. These warnings do not necessarily mean a product is unsafe or actually contains the substance, but unless specific testing is done, the company must include this on the label. All of our products are tested for purity and contamination, however, this is an additional test that only California requires and is very expensive for many companies in addition to the extensive testing that they already do.
How do I place an order?
You can place an order online through our website, by calling us at (858) 755-0288, or by visiting our physical store in Carmel Valley.
Do I need an account to order online?
Yes, you will need to create an account with username and password.
Do you offer competitive pricing?
Our prices reflect the MSRP set by the manufacturer, we do not typically charge above MSRP.
How long does shipping take?
We use priority USPS shipping. For local San Diego and southern California delivery, your order will typically arrive in 1 business day. For all other locations, shipping will typically take 2-4 days.
Do you ship internationally?
We do not usually ship internationally. If you are interested in doing so please call to inquire further.
What are your shipping costs?
We offer a flat-rate $7.95 for Priority shipping which includes tracking.
How do I track my order?
If you provide us with an email address when completing your order, you will receive a tracking link to your email from Stamps.com. Please contact us if you do not receive your tracking link.
Do you offer local pickup?
We offer free local pickup at our storefront in Carmel Valley. If you shop online, you can opt to pick it up in-store at check out.
Do you offer subscriptions or auto-ship?
We currently do not offer either, but plan to in the future!
What is your return policy?
We accept returns on unopened products that are returned within 30 days of purchase. We cannot accept returns on refrigerated items of any kind. Please refer to our Return Policy for further information.
Can I return opened or used supplements?
As a small business, we are unfortunately unable to accept returns on opened or used items.
How do I start a return or exchange?
Please contact us through email ([email protected]), phone (858-755-0288), or by text (858-868-7552) to initiate a refund.
How long does it take to process a refund?
A refund will typically take 3-5 days to process. If a refund does not appear within 7 days, please contact us.
Do you offer any discounts, promotions, loyalty or rewards program?
Yes. We offer select items on sale on a monthly basis along with occasional promotions. We also have a loyalty rewards program in which you earn points on every dollar you spend! Each customer is automatically enrolled when they shop with us. Each dollar you spend gets you a 1pt and you can then use your loyalty points to save on future purchases. There are several easy ways to earn points as well. You can log into your account to access your rewards and see the details of the program.
Do you offer wholesale or bulk pricing?
We do not offer any wholesale or bulk order pricing.
Where are you located?
Our address 12250 El Camino Real, Suite 108, San Diego, CA 92130. Our store is facing the street and has ample parking in front.
What are your hours of operation?
Our hours are 9am - 5pm PST, Monday through Friday. We are closed on weekends and on all federal holidays.
Are you closed for lunch?
No, we are open during lunch.
Will someone be able to help me with choosing supplements based on my health needs?
Our entire staff is well educated in nutrition and supplements, and can assist you with any questions that you may have. We offer suggestions and recommendations based on your needs. We also have naturopathic doctors and nutritionists available for more in-depth consultations upon appointment.
What kind of consultations do you offer?
We offer naturopathic doctor and nutritionist consultations.
How much do consultations cost?
Check out our Consultation Page for more details on pricing.
How do I book a consultation?
Navigate to our Consultation Page, and click on the practitioner that you are interested in working with. You can book a free discovery call, or book a consultation on each practitioner’s individual booking link.
Do you offer in-person or remote consultations?
Yes, we offer both in-person and remote consultations.
What is a discovery call?
A discovery call is a free 15-minute conversation for you to get to know a practitioner and see if working with them would be the right fit for you before booking a consultation. No medical or nutritional advice will be given on a discovery call.
Do you accept insurance?
No, insurance is not accepted.
What kind of testing do you offer?
Our practitioners can order all types of functional testing for you (DUTCH, GI-MAP, Organic Acids, etc.), as well as standard labs (iron, vitamin D, etc.)
What’s the difference between a naturopath and a nutritionist?
A naturopath doctor (ND) uses natural therapies (like herbs and homeopathy) to support the body’s healing. They are able to diagnose and manage all types of health conditions.
A nutritionist focuses on diet and nutrition to improve health, and they are not able to diagnose conditions. However, they can help you manage any health condition through nutrition and supplementation.
Both naturopaths and nutritionists can help you with ordering labs.
Can a naturopath prescribe medications?
A licensed naturopathic can prescribe certain medications, but may not choose to. Some classes of medications may require a referral with an MD or DO.
